Conduit
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Conduit provides AI agents for hospitality brands that handle guest communication across email, WhatsApp, OTAs, social channels, and phone calls, and automate internal operations across a company's existing tools. It serves hotels, vacation rental operators, and property management companies, offering multilingual responses, workflow automation, analytics, and developer APIs.
Founders & leadership
Investors · 15
Funding
SEC filings, press & company announcements- Undisclosed amountSeries AMay 2025Source ↗
- Undisclosed amountSeries AJun 2024
Haun Ventures (lead), Paradigm (lead)
Source ↗
Source: company announcements and press reports — follow each round's link for the claim.
Company profile
researched Aug 2026Conduit (conduit.app) offers AI agents built for hospitality operators. The platform covers three agent types: chat agents that respond to guests across email, WhatsApp, online travel agency (OTA) channels and social messaging; voice agents that answer phone calls around the clock for use cases such as restaurants, amenities, group sales and the front desk; and internal agents that work alongside staff inside the tools they already use, answering questions and taking action across connected systems.
The product includes multilingual response handling, native integrations with existing tools (including agent-built custom integrations), observability into each step an agent takes (tools used, decisions made, and the reason for any transfer to a human), proactive workflows that run before a guest asks, performance reporting on metrics such as automation rate, response time, resolution rate and guest satisfaction, and an API plus MCP interface so customers can control Conduit agents from their own stack. Agents are described as learning from each interaction, supporting defined multi-step procedures, surfacing escalations so operators can fill knowledge gaps, and connecting to custom internal systems.
Conduit states it maintains SOC 2 Type II compliance, supports HIPAA workflows, and provides enterprise security controls including encryption, role-based access, PII protection, audit logs and SSO.
Business model
Conduit sells software agents to hospitality operators as a platform product, with self-service sign-up ("Get started") on its site and enterprise-oriented security and integration capabilities; specific pricing and contract terms are not disclosed in the available sources.
Traction
The company's website states it is trusted by more than 300 hospitality brands in over 120 countries and displays a 4.7 out of 5 rating. Customer stories cite outcomes such as HomeHop scaling from 40 to 108 properties while automating 70% of guest messaging across SMS, email and voice without additional support hires; Renjoy reaching 40% automation in its first month and launching a voice agent named "Joy"; Cosmica scaling across Italy and Dubai without expanding its support team; and The Lauderdale Hotel citing $500k in unlocked value.
▸Full profile — market position, technology, go-to-market, geography, risks & controversies
Market position
Conduit positions itself as an end-to-end customer service automation layer for hospitality, spanning guest-facing chat and voice channels plus internal operations, with one customer story contrasting it against general-purpose "one-size-fits-all" support platforms.
Stated points of difference include hospitality-specific agents covering both guest-facing and internal workflows, coverage of every guest channel including voice, multilingual responses, agent observability and escalation handling, automatic learning from interactions, customer-defined procedures, and enterprise compliance posture (SOC 2 Type II, HIPAA support, SSO, audit logs).
Technology
The platform is built around an agent engine supporting multilingual conversation, native and custom-built integrations to customer systems, step-level observability of agent tool use and decisions, proactive workflows, escalation handling, automatic learning from interactions, defined multi-step procedures, and programmatic access via API and MCP.
Go-to-market
Hospitality brands, including hotels, vacation rental and villa operators, and property management companies. Named customer references on the company site include Bali Luxury Stays, Blue Gems, Canbnb, Cascadia Getaways, Cash Flow Street, Cosmica, Haven, HomeHop, Host Genius, Renjoy and The Lauderdale Hotel.
Geography
The company's site claims customers in more than 120 countries; referenced customer deployments include Bali, Italy, Dubai, and a hospitality and real estate platform operating across seven countries. Headquarters location is not stated in the sources.
Risks & controversies
Publicly available information is limited to the company's own website; no independent coverage, funding disclosures, financials, or headcount data were found in the sources, and all traction claims are self-reported. The name "Conduit" is shared by several unrelated companies and products, which complicates verification.
Compiled by commissioned research from 8 cited public sources — announcements, filings, and press listed under research sources below.
Key figures
latest reportedCompany-reported or press-reported figures, each dated to when it was claimed — not independently audited.
In the news
▸Research sources · 8
primary sources listed
- Conduitconduit.app · web
8 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does Conduit do?
- Conduit builds AI agents for hospitality brands that handle guest communication and automate internal operations.
- Who founded Conduit?
- Conduit was founded by Cole R..
- Who are Conduit's investors?
- Conduit's investors include Transpose Platform Management, Unpopular Ventures, Y Combinator, Hack VC, Pi Labs, Altos Ventures, Bankless Ventures, Coinbase Ventures and 7 more.