CloudCover

CloudCover offers third-party IT hardware maintenance, managed and professional services, and software for managing the maintenance lifecycle of enterprise IT equipment, spanning desktops, laptops and tablets through servers, storage and networking gear in the data center. Coverage is offered for most OEMs, and services are delivered on a 24/7 global basis, with the stated aim of extending the usable life of hardware and reducing annual maintenance spend.

The company's CoverIT platform provides contract management, renewal automation and reminders, asset tracking for third-party-maintained, OEM-maintained and self-supported equipment, a labor and parts marketplace, service ticket and SLA tracking across vendors, and API integrations with existing tools and vendor portals. Platform modules marketed include CoverIT ContractHub, CoverIT ServiceHub and CoverIT QuoteHub, alongside CloudCover OnDemand and CloudCover Intelligence. Platform access is included with CloudCover hardware maintenance, and a free proof-of-value trial is offered. The company also publishes end-of-service-life (EOSL) announcements and maintains a field service location map.

Founding story

Jeff Huggins, previously an entrepreneur and investor who launched and sold several IT companies, started CloudCover after observing the IT maintenance management market shift away from single-source support toward diversified, hybrid support profiles, and the resulting need for a single normalized repository through which customers could manage a hybrid maintenance environment.

Business model

CloudCover sells hardware maintenance contracts and professional/managed services, described as "Maintenance Management as a Service," with access to the CoverIT software platform included as part of a hardware maintenance agreement; pricing and plans are also published for platform use. Distribution is channel-direct, with resellers and channel partners able to brand and customize the dashboard for their own customers.

Revenue comes from maintenance contracts and professional/managed services sold through channel partners, with the CoverIT platform bundled with hardware maintenance and separately available under published pricing and plans.

Traction

The company states it supports more than 250,000 assets for over 4,500 end users and hundreds of channel partners across more than 60 countries. Published testimonials reference a five-year customer relationship, a network infrastructure customer using third-party maintenance for end-of-service devices, and a partner that built a branded service offering (Tekshield) on CloudCover.

Latest developments

Executive team materials reference a Series A investment and note recent leadership additions, including a CFO focused on financial operations, corporate strategy, investor relations and M&A, a chief revenue officer hired to enhance go-to-market strategy, and the promotion of a vice president of channel and service.