Certintell Telehealth

Certintell is a telehealth and care management provider serving community pharmacies and community health centers. Its services center on remote clinical support for behavioral and chronic conditions, delivered through clinical review, patient outreach, care coordination, and collaboration with a client's referring clinicians. Targeted conditions include high blood pressure, prediabetes, diabetes, early kidney and heart concerns, and behavioral health needs.

The company's platform is browser-, mobile phone-, and tablet-accessible and covers the four telehealth modalities defined by the Center for Connected Health Policy: live video, mobile health (mHealth), remote patient monitoring (RPM), and store-and-forward. Certintell packages out-of-the-box workflows for care management and RPM programs, and supplies staffing such as health coaches, nurse practitioners, additional clinical staff, and marketing support so that client organizations can start or scale care management services. Stated objectives for clients include improving patient outcomes, streamlining data and audits, and maintaining compliance, framed around the Quadruple Aim of improved patient experience, lower per capita cost of care, improved population health, and improved provider satisfaction.

Business model

Certintell supplies outsourced virtual care management capacity—clinical staff, workflows and a telehealth platform—to healthcare organizations, positioned as an alternative to hiring additional full-time employees or purchasing equipment. The company states there are no up-front costs for health centers to get started.