CarePort Health

CarePort Health is a Boston-based, web-based software company whose products coordinate patient care across the acute and post-acute continuum. Its core function is to streamline the discharge process: instead of nurses faxing and phoning multiple facilities to check availability and services, CarePort generates lists of post-acute facilities filtered by criteria such as care type, insurance and location, and rates facilities on quality so clinicians and patients can compare options. The software integrates with electronic health record systems and, as of 2020, processed roughly 30 percent of U.S. patient transitions out of hospitals.

The platform is marketed as an EHR-agnostic suite covering care coordination, discharge planning, emergency department optimization, transitional care management, post-acute care (PAC) network management, value-based programs, utilization management and quality improvement. Named products include CarePort Guide (patient decision support at discharge), Connect (patient tracking across the continuum), Insight (real-time outcomes reporting), Care Management, Transition (EHR-embedded post-acute referrals), Referral Management, Discharge and Intake. Use cases span identifying patients needing care coordination during the inpatient stay, building referral packets for post-acute handoffs, preventing rehospitalizations and unnecessary ED admissions, contacting patients within 48 hours of discharge for transitional care management billing, and facilitating payer-provider communication.

Following its 2020 acquisition, the business is presented as "CarePort, powered by WellSky," and support and corporate contact are handled through WellSky in Overland Park, Kansas.

Founding story

Lissy Hu, an alumna of Harvard Medical School and Harvard Business School pursuing a joint degree, won Harvard Business School's annual student business-plan competition with the idea for a technology company to help patients transition from hospitals to facilities such as nursing homes and rehabilitation centers. She has said she was influenced by consumer platforms like Hotels.com, TripAdvisor and Yelp that consolidated fragmented markets, and saw an opportunity to apply the same transparency to post-acute care selection. That idea became CarePort Health, founded in 2012.

Business model

CarePort sells subscription-based software to healthcare organizations. Network effects are central: hospitals subscribe when there are post-acute providers to receive referrals, and providers participate when hospitals are sending them referrals, which historically made market entry harder where CarePort's network was thin. The company was described as profitable in 2020, with management targeting double-digit revenue growth under WellSky ownership.

Subscription fees from hospitals, health systems, post-acute providers, physician groups, ACOs and payers using the CarePort platform.

Traction

Company materials cite about 2,000 hospitals, roughly 130,000 in-network post-acute providers, 14 million lives covered, 13 million annual discharges and 41-54 million annual referrals across 43 states. In 2020 the company expected to handle 18 million referrals and was described as profitable, with early customers Baystate Health and Cleveland Clinic still using the software eight years after launch.

Latest developments

The business now operates as CarePort, powered by WellSky, with support routed through WellSky. Parent-company activity reported in 2026 includes AI-oriented products such as WellSky Scribe and the WILA voice assistant, a Point of Care app for home health clinicians, partnerships with Odyssey Behavioral Healthcare and Unison Health Services, and MedTech Breakthrough Award recognition for WellSky Scribe for Home Health.