Awell

Awell (Awell Health) offers a workflow-orchestration platform for healthcare delivery organisations, which it positions under the label "CareOps" — an analogue to DevOps applied to how care is designed, launched and continuously improved. The platform lets the staff closest to a clinical process build executable care flows without waiting on IT, either by drag-and-drop, by importing existing flowcharts, or by describing a flow in natural language for the system to generate. Builders can design forms, set if/then logic, automate calculations, run A/B tests and iterate on workflows in one environment.

Operationally, patients can be enrolled into care flows manually, via ADT feeds, spreadsheet uploads or automatically through webhooks. Awell then runs the workflow in the background, pushing tasks, insights and actions into the tools care teams already use, and engaging patients over SMS, email, AI agents or the organisation's own patient app. It coordinates tasks, priorities and timelines across nurses, care managers, patients and AI agents, and connects to EMRs, patient applications and communication platforms as connective tissue between existing systems. Analytics surface where workflows falter, with the option to connect data to the customer's own BI tools, and a chat interface to query care-flow metrics. AI capabilities include agents embedded into end-to-end workflows (for example reading faxes or calling patients with post-discharge instructions), form summarisation, message categorisation and voice AI, all with stated guardrails. The company states the platform is not itself intended to diagnose, treat or make patient-specific clinical decisions, and that clinical content and logic are created and governed by the customer organisation. Its earlier positioning described automating triage, patient onboarding and care plans, and synchronising data between systems to reduce clinician administrative burden.

Founding story

Founder and CEO Thomas Vande Casteele has described the company's motivation as the state of clinical workflows observed during hospitalisation — clinicians burdened with administrative work, patients using separate point solutions per condition, and care teams unable to keep pace with medical research; the company cites a study finding clinicians would need over 26 hours per day to follow national care guidelines for an average patient panel.

Business model

Business-to-business software sold to care delivery organisations and digital health companies, complemented by a hands-on "forward deployed" engagement model in which Awell staff work alongside customer teams, plus a bootcamp/education offering around CareOps.

Traction

Publicly disclosed traction is limited; the company references customers using the platform and lists customer-facing case material, and it was hiring product and outcomes engineering roles in the US as of the sources.

Latest developments

Recent site material centres on AI in care flows — natural-language care flow creation, AI agents that handle tasks such as reading faxes or placing post-discharge calls, conversational analytics over care flow metrics — alongside worklists, value-based care use cases and a CareOps Con event.