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Computer-telephony integration software maker in Richardson, Texas, acquired by Davox Corporation in 1998.
Also known as AnswerSoft · AnswerSoft, Inc.
Investors · 2
Company profile
researched Aug 2026AnswerSoft, Inc. was a privately-held computer-telephony integration (CTI) software company based in Richardson, Texas. Its Concerto product line automated interactions between telephony systems and business applications, with capabilities including smart screen pop, intelligent call routing, data mining, and early internet-enabled call center functionality.
The company was acquired by Davox Corporation in 1998 in a stock-for-stock transaction intended to pair AnswerSoft's inter-application automation technology with Davox's Unison outbound call center product line and position the combined business in the emerging CRM market. The acquiring entity subsequently changed hands and names several times: Davox became Concerto Software in 2002, merged with Aspect Communications to form Aspect Software in 2005, and merged with Noble Systems to become Alvaria in 2021. AnswerSoft has not operated independently for more than twenty-five years, publishes no API, developer program, or documentation, and the answersoft.com domain is listed for sale on the GoDaddy aftermarket.
Business model
AnswerSoft licensed packaged computer-telephony integration software to enterprises operating call centers, sold under the Concerto product line.
▸Full profile — market position, technology, go-to-market, geography, history
Market position
AnswerSoft competed in the computer-telephony integration and call center software segment, and its technology became part of a lineage running through Davox, Concerto Software, Aspect Software, and Alvaria.
Technology
The Concerto product line automated interactions between telephony systems and business applications, covering smart screen pop, intelligent call routing, data mining, and early internet-enabled call center capabilities.
Go-to-market
Operators of call centers and contact centers integrating telephony systems with business applications.
Geography
Headquartered in Richardson, Texas, United States.
History
AnswerSoft, Inc. operated as a privately-held CTI software company headquartered in Richardson, Texas, and was acquired by Davox Corporation in a stock-for-stock transaction in 1998. Its technology was folded into Davox's call center portfolio alongside the Unison outbound line. Davox renamed itself Concerto Software in 2002, merged with Aspect Communications to form Aspect Software in 2005, and merged with Noble Systems in 2021 to become Alvaria. AnswerSoft has not operated independently since the 1998 acquisition.
Compiled by commissioned research from 2 cited public sources — announcements, filings, and press listed under research sources below.
Timeline · 1
launches, deals, and filingsDavox Corporation acquired AnswerSoft in a stock-for-stock transaction, combining AnswerSoft's inter-application automation technology with Davox's Unison outbound call center product line and moving the combined company toward the CRM market.
Dated company events from announcements, filings, and press; legal rows summarize public dockets and regulator releases.
▸Research sources · 2
primary sources listed
- AnswerSoft — API Provider, Schemasapis.io · web
2 public sources were cited for this profile; the first-party ones are listed here.
Frequently asked questions
- What does AnswerSoft do?
- Computer-telephony integration software maker in Richardson, Texas, acquired by Davox Corporation in 1998.
- Who are AnswerSoft's investors?
- AnswerSoft's investors include Rho Capital Partners, Rho Ventures.