AlleyPin

AlleyPin (翔評互動) is a Taiwan-based medical technology company focused on digital transformation for clinics and the management of doctor-patient relationships. Its portfolio comprises three services: 1.Talk (醫點通), an AI-based patient relationship management (PRM) system built for medical institutions; AlleyPin Medical Brand Consulting (醫療品牌顧問), a branding and marketing service for clinics and individual physicians; and PinMed (品醫社), a digital health portal that publishes medical information and lists clinic and specialist consultation details together with online appointment booking.

1.Talk connects to clinics' HIS (electronic medical record) systems and to LINE official accounts to deliver AI customer service, online registration, queue/progress lookup, appointment reminders, review management, individualized patient education and case follow-up. The company frames its coverage across four stages of the visit: before the visit, during the visit, after the visit and the next return visit. Additional operational tools described include an AI agent clinic assistant, a LINE micro-website, automated case care follow-up and Google review management with negative-review interception. The consulting arm covers brand strategy, website construction and SEO, digital advertising, Facebook and Instagram community management, word-of-mouth and content marketing, short-form medical video planning, and physician representation. PinMed aggregates information on more than 3,000 compliant clinics and specialists in Taiwan and offers free listing of clinic and physician services on a medical portal that the company says receives over one million page views per month, with HIS appointment-schedule integration so patients can book online.

Business model

B2B: clinics and healthcare institutions are the paying customers, buying the 1.Talk PRM system and marketing/branding consulting services; PinMed provides free listing and exposure for clinics and physicians and channels patients to them through online booking. Dedicated consultant teams support customers from a pre-implementation operational assessment through post-implementation guidance, including free on-site consultations across Taiwan.

Traction

The company reports service experience with over 2,000 medical institutions, cumulative service to more than 7.55 million patients, integration with over 19 medical record system vendors, more than 3,000 clinics and specialists listed on PinMed, and over six years of advising clinics and physicians. Named customer references include a dental department head at En Chu Kong Hospital and the head of Xingshu medical management / executive of Liufutang Chinese Medicine.