Alhena

Alhena AI provides an agentic AI platform for e-commerce brands covering the customer lifecycle from pre-purchase discovery through post-purchase support. The platform is organized into five areas: AI Visibility (answer-engine and generative-engine optimization, including SKU-level tracking of which products appear in AI assistant answers, rendering analysis, a citation-ready FAQ engine, and publisher-targeting citation strategy, with monitoring across five or more engines including ChatGPT, Gemini and Perplexity); an AI Shopping Assistant for conversational product discovery, bundle and add-on suggestions, on-site nudges when a shopper stalls, and embedded product-page FAQs; Voice AI and Concierge for omnichannel customer support; Revenue Analytics; and AI social commerce and review management across Instagram, Facebook and WhatsApp.

On the support side, the company states the platform can auto-resolve up to 80% of incoming customer queries, operate 24/7, take actions such as cancelling orders, booking appointments and processing returns, escalate to human agents with full context, run over phone and SIP lines via voice AI, serve customers in more than 90 languages, and provide real-time agent-assist suggestions with CRM context. Analytics features include purchase-level revenue attribution, cross-channel ROI, AI-versus-human comparison, return and refund analytics, sentiment tracking and knowledge-gap alerts where the AI flags what it does not know.

Alhena describes its responses as grounded in verified live store data to avoid fabricated answers, and states it holds certifications against security and compliance standards used in enterprise procurement. The company advertises more than 200 out-of-the-box integrations with systems including Shopify, Zendesk, Gorgias, Salesforce, Klaviyo and Intercom, and publishes guidance on agentic commerce readiness covering AEO/GEO and product-feed validation.

Business model

Alhena sells a software platform to e-commerce brands, positioned as a set of AI agents spanning discovery, conversion, support, analytics and social engagement. It is offered as a connected platform rather than point tools, with out-of-the-box integrations into existing commerce, helpdesk, CRM and marketing systems so that deployment does not require custom development. Prospective customers are directed to book a demo rather than self-serve signup.

Software sold to e-commerce brands; pricing terms are not disclosed publicly.

Traction

The company publishes customer-reported outcomes: Victoria Beckham increased average order value 20% using AI-powered clienteling; Tatcha attributed an 11.4% revenue contribution and 38% AOV uplift to the platform; Manawa reported 43% lower workload, response time cut from 40 minutes to 1, CSAT rising from about 80% to 85-86%, and 80% of inquiries resolved by AI; Crocus reported 86% deflection, CSAT rising from under 80% to 84%, and a 3.7% ticket reopen rate; Puffy reported 63% of consumer inquiries resolved at 90% CSAT; and Dryrobe reported 13.7% of revenue influenced, 11.5% higher AOV on influenced orders and a 36% cut in sizing returns.